Chat Widget Troubleshooting

Solutions for common chat widget issues.

Widget Not Appearing

Check the embed code

Verify widget key is correct
Ensure script is before </body>
Check for typos in the code

Check excluded paths

Review data-exclude-paths attribute
Make sure current page isn't excluded

Check browser console

Open Developer Tools (F12)
Look for errors in Console tab
Common: 404 (wrong key), CORS errors

Check ad blockers

Some ad blockers block chat widgets
Test in incognito mode
Whitelist your site

Widget Not Responding

Check your plan limits

Verify you haven't hit conversation limit
Check dashboard for usage stats

Check API status

Visit https://site2crm.io/status
If API is down, widget won't respond

Try refreshing

Clear browser cache
Hard refresh (Ctrl+Shift+R)

AI Giving Wrong Answers

Update business description

Add more detail about your offerings
Be specific about what you do/don't do

Add restrictions

Tell AI what NOT to say
"Never mention X" or "Don't discuss Y"

Check extra context

Add FAQs or common questions/answers
Include product details AI should know

AI Too Soft / Giving Up Too Easily

Increase persistence level

Change from "soft" to "medium" or "aggressive"

Increase rebuttal count

Try 5-7 instead of default

Check conversation logs

See exactly where AI gives up
Verify settings are applied

AI Too Aggressive

Decrease persistence level

Change from "aggressive" to "medium" or "soft"

Decrease rebuttal count

Try 2-3 for gentler approach

Adjust tone

"Professional" is less pushy than "Casual"

Leads Not Syncing to CRM

Check CRM connection

Go to Integrations
Verify status shows "Connected"
Try disconnecting and reconnecting

Check the active CRM

Leads sync to the CRM marked Active on the Integrations page
If you use more than one CRM, confirm the right one is set as active

Submit test lead

Have a test conversation
Provide test email
Check CRM for the record

Styling Issues

Widget overlapping content

Try changing position (bottom-left vs bottom-right)
Check for CSS conflicts on your site

Colors not applying

Save and refresh your site
Clear browser cache
Verify color codes are valid (#RRGGBB format)

Still Having Issues?

Contact support@site2crm.io with:

Your widget key
Screenshot of the issue
Browser console errors (if any)
Steps to reproduce