Privacy Policy

1. Introduction

Site2CRM ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Email address
• Password (encrypted)
• Organization name
• Billing information (processed by our payment provider)

2.2 Lead Data

When leads submit forms created through our Service, we collect the data they provide, which may include names, email addresses, phone numbers, and custom field responses.

2.3 Usage Data

We automatically collect certain information about your use of the Service, including:

• IP address and browser type
• Pages visited and features used
• Form submission statistics
• Device and operating system information

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain the Service
• Process transactions and send related information
• Send administrative notifications and updates
• Respond to customer service requests
• Improve and personalize the Service
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

• CRM Integrations: Lead data is synced to your connected CRM platforms as directed by you
• Service Providers: Third parties that help us operate the Service (hosting, payment processing, email)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and monitoring
• Access controls and authentication requirements
• Employee training on data protection

6. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. After account termination, we retain data for up to 30 days before permanent deletion, unless longer retention is required by law.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Request data portability
• Withdraw consent at any time

To exercise these rights, contact us at privacy@site2crm.io

8. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember your preferences
• Analyze usage and improve the Service
• Provide relevant marketing (with consent where required)

You can manage cookie preferences through your browser settings.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable law.

10. Children's Privacy

The Service is not intended for use by children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at: