Persistence and Rebuttal Settings

Persistence and Rebuttal Settings

The key difference between Site2CRM AI and basic chatbots: our AI doesn't give up easily.

Why Persistence Matters

Most website visitors say "no thanks" reflexively. A basic chatbot accepts this immediately. But studies show:

• 80% of sales require 5+ follow-ups
• Most reps give up after 1-2 attempts
• Persistent (but respectful) follow-up converts more leads

Persistence Levels

Setting Persistence Level

1. Go to Chat Widget > select your agent
2. Find Behavior Settings section
3. Choose Persistence Level
4. Adjust Rebuttal Count (1-10)
5. Save changes

Rebuttal Count

This is the maximum number of times the AI will try to re-engage after an objection:

• 1-2: Very light touch, accepts "no" quickly
• 3-5: Balanced, tries different angles (recommended)
• 6-10: Very persistent, for high-value conversions

How Rebuttals Work

When a visitor says "no thanks," "not interested," or similar:

Attempt 1: Add value "Totally understand! Quick thing though - [benefit]. Would that be helpful?"

Attempt 2: Reduce risk "I hear you! It's completely free to try. What email should I send the link to?"

Attempt 3: Understand objection "Fair enough! What's specifically holding you back? I might be able to help."

Attempt 4: Offer alternative "No problem! Would a quick 2-minute call work better?"

Attempt 5: Final soft push "Totally respect that! How about a one-page overview for later? What email?"

After max attempts: Accept gracefully "No worries at all! We're here whenever you're ready."

Tips

Don't set rebuttal count too high

• More than 7-8 can feel annoying
• Quality over quantity

Match persistence to your brand

• Luxury brands: softer approach
• Discount/deal brands: more aggressive OK
• Support contexts: always soft

Test and iterate

• Start with medium/5 rebuttals
• Check conversation logs
• Adjust based on feedback