Setting Up Quick Replies
Quick replies are suggested response buttons that help visitors engage faster.
What Are Quick Replies?
Quick reply buttons appear below the AI's greeting message. When clicked, they automatically send that message, starting the conversation.
Example quick replies:
- "Tell me about pricing"
- "I need help with my account"
- "Book a demo"
- "What services do you offer?"
Why Use Quick Replies?
- Reduce friction - One click vs. typing
- Guide conversations - Steer toward high-value topics
- Faster engagement - Visitors act immediately
- Mobile-friendly - Easier than typing on phone
Setting Up Quick Replies
- Go to Chat Widget > select your agent
- Find Quick Replies section
- Add up to 4 quick reply options
- Save changes
Best Practices
Keep them short
- 2-5 words each
- "Get pricing" not "I would like information about your pricing"
Make them action-oriented
- "Book a demo" ✓
- "Demo information" ✗
Cover common intents
- Pricing/cost questions
- Product/service info
- Support requests
- Scheduling/booking
Match your goal
- If goal is "Book Demo": Include "Book a demo" button
- If goal is "Get Quote": Include "Get a quote" button
Example Configurations
SaaS Product
- "See pricing"
- "Start free trial"
- "Book a demo"
- "Talk to sales"
Agency/Services
- "See our work"
- "Get a quote"
- "Book a call"
- "Ask a question"
E-commerce
- "Track my order"
- "Shipping info"
- "Returns policy"
- "Talk to support"
Notes
- Quick replies disappear after the first message
- They're optional - widget works fine without them
- Test on mobile to ensure they fit