Lost Access to Your Authenticator App

Lost Access to Your Authenticator App

If you've lost your phone or can't access your authenticator app, here's how to get back into your account.

Option 1: Use a Backup Code

When you set up 2FA, you received 10 one-time backup codes. Use one to log in:

1. Go to the login page and enter your email and password
2. When prompted for your 2FA code, look for the "Use a backup code" option
3. Enter one of your backup codes
4. Once logged in, go to Settings > Account to disable and re-enable 2FA with your new device

Option 2: Password Reset with Backup Code

If you also need to reset your password:

1. Go to the Forgot Password page
2. Enter your email and you'll receive a reset link
3. On the reset page, enter your new password
4. When prompted for your 2FA code, enter a backup code instead
5. Your password will be reset and you can log in

Option 3: Contact Support

If you don't have any backup codes left:

1. Email support@site2crm.io from the email address on your account
2. We'll verify your identity and help you regain access
3. This may take 1-2 business days for security verification

Preventing This in the Future

• Save backup codes in a password manager (1Password, Bitwarden, etc.)
• Print backup codes and store in a secure location
• Use Authy. It supports cloud backup and multi-device sync
• Set up 2FA on multiple devices if your authenticator app supports it